FAQ
How can I get in touch with customer service?
Our team is here to help. Email us on sales@brooksfield.com.au or call +61 3 9429 5722.
Do you have retail stores?
No, we are online based only. However, we have selected retailers who stock limited range of our seasonal & core collections. Please click on Stockist Store Locator for full list. You can also find us in selected Myer & Harris Scarfe department stores.
What countries do you ship to?
We currently only ship to Australia & New Zealand.
How do I get in touch with Wholesale?
For any and all wholesale inquires, please send an email to sales@brooksfield.com.au with the following information:
Name of store & state
Buyer contact information
Photos of store
5 major brands carried
We deliver to all Post Office boxes. Please note we do not deliver to forwarding addresses or courier collection points.
I have not received all the items in my order. What should I do?
Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item via the same payment used for the purchase. If you have not received any e-mail, contact us on sales@brooksfield.com.au and will we reply to you as soon as possible.