What's your return policy?
You may return or exchange unworn, unwashed and unaltered items purchased from Brooksfield online within 30 days from date of purchase for an original payment refund.
If you believe you’ve received a damaged or defective item, please email us on firstname.lastname@example.org with the following information:
- The original order number & your current shipping address
- Photographs of the defective or damaged item
- Style number (this is located on back of care label)
We’ll respond as quickly as possible and do all that we can to right the situation for you.
Please note that we don’t accept returns of Brooksfield items purchased from third-party retailers (Myer, Harris Scarfe, etc.). Please contact the third-party retailer where you made your purchase directly for information on their return policy.
How do I return or exchange an item?
Simply post the item in a postal satchel bag or box within 30 days of purchase. Please include the completed returns/exchange form. Please keep your tracking number as a reference for all packages sent.
Note Brooksfield does not cover the cost of online returns/exchanges.
RETURNS SHIPPING ADDRESS
Slimform (Brooksfield Web Returns)
78 Derrimut Drive
Derrimut VIC 3026
If you need any further assistance, please contact Customer Service 9am-5pm Monday to Friday on 03 9429 5722, or email us at email@example.com.
We’ll send an email confirmation once we’ve processed your return. Please allow up to 10 business days after we receive your return or exchange, including time for processing and time for your bank to post your refund.